Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size in Shoshanna apparel?
We provide a comprehensive size guide on each product page. Our designs typically follow contemporary sizing, but specific fit notes are included in the product descriptions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement to request any changes.
Are your garments dry clean only?
Many of our evening wear and silk pieces require professional dry cleaning. Please refer to the care label inside your garment for specific instructions.
Do you offer international shipping?
Yes, Shoshanna ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your location.
What should I do if an item I want is out of stock?
You can sign up for restock notifications on the product page. We will email you immediately if the item becomes available again.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial data is protected.